My Health Explained
Web & mobile healthcare platform providing personalized diabetes programs for patients faced with diabetes
About the project
My Health Explained is a web and mhealth app created by the world-renowned diabetes specialist Sultan Linjaw with over 30-years of experience in medicine and his team of leading psychologists, dieticians and educators who know the problems of people with diabetes.
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Industry
Healthcare
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Type of project
Web & Mobile
platform -
Country
Australia
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Duration
6 month
Business Goals
- The primary aim of the My Health Explained project, led by a renowned diabetes specialist and his expert team, is to improve patient outcomes. This innovative web and mobile platform harnesses the team's profound medical knowledge to provide substantial health improvements for individuals grappling with diabetes.
- One of the key objectives was to develop a platform that offers accessibility and ease of use to all users, irrespective of their technological familiarity. Furthermore, the team aimed to empower patients by providing them with the necessary knowledge and tools to manage their diabetes independently. This approach is envisioned to enhance their quality of life significantly.
- On a broader scale, the team's main goal is to expand the platform's reach and impact, targeting a wider user base and making a significant contribution to the global diabetes community. A sustainable business model is integral to this plan to ensure that the platform can continuously offer beneficial support and services to people with diabetes.
Key Challenges
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Ensuring User Accessibility
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Adapting to Technological Advances
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EHR Integration
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Data Security and Privacy
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Built-in telemedicine & chat tool with AI assistant
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Regulation compliance
Technical challenges
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Chat tool with AI assistant: creating in-house “ChatGPT” (LLM, large language model) to help support personnel answer customer questions and providing personalized ChatGPT-like experience to diabetes specific knowledge base.
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Scalability and Performance: we needed to implement the web and mobile platform capable of handling large volumes of data.
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Maintaining Data Security and Compliance: healthcare solutions have to be compliant with various data protection regulations like HIPAA and GDPR.
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Interoperability with Other Systems: The healthcare industry is known for having highly heterogeneous systems, thus there’s a high need to eliminate integration issues, leading to data silos or potential loss of critical patient information.
Solution
Technical Complexity
We've created a web and mobile platform that can handle large volumes of patient data, implement complex analytical tools, and support multiple user interfaces.
Data Security and Privacy
Ensuring the security and privacy of patient data is paramount in the healthcare industry. The platform complies with strict regulations like the US Health Insurance Portability and Accountability Act (HIPAA) and the General Data Protection Regulation (GDPR) in the EU.
Chat tool with AI assistant
Created a process to allow continuous in-house LLM fine-tuning using newly received data from all internal and external data sources
User Engagement and Retention
To keep users engaged and retain them over time, we've made the platform as user-friendly and accessible as possible for people of all ages and levels of technological expertise.
Personalization
Each case of managing a chronic condition is unique. Thus it's important to build a system capable of providing personalized care plans based on various health parameters and lifestyle habits.
Scalability
As the user base grows, ensuring that the platform can scale effectively to maintain performance and stability was a very important measure. Thus, we're providing support to keep this solution abreast of the latest technological advancements, continuously providing updates.
Chat tool with AI assistant
Created a process to allow continuous in-house LLM fine-tuning using newly received data from all internal and external data sources
Achievements
11 000 users
In the first month after the launch
4.9 out of 5
The general review rate of the app
4 000
Online consultations with practitioners in a first month after the launch
Key features
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Personalized Diabetes Management Program
This web and mobile-based diabetes management software provides a personalized program for patients having different diabetes types to help them track and manage their diabetes journey and reduce the amount of risk that they are exposed to.
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Individualized Healthcare Plans
Based on each patient's health records, this diabetes tracking app creates a comprehensive diabetes program considering the unique medical conditions, lifestyle habits, and nutritional needs of each patient.
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Personalized Education Program
The platform provides an individualized education program that includes written and video content. It's designed to explain every aspect of the patient's medical treatment and progress, enhancing their understanding and ability to manage their condition effectively.
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Electronic Health Records (EHR) Integration
This web and mobile-based diabetes management software provides a personalized program for patients having different diabetes types to help them track and manage their diabetes journey and reduce the amount of risk that they are exposed to.
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Carbohydrates Calculator
Based on each patient's health records, this diabetes tracking app creates a comprehensive diabetes program considering the unique medical conditions, lifestyle habits, and nutritional needs of each patient.
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Food Database
The platform provides an individualized education program that includes written and video content. It's designed to explain every aspect of the patient's medical treatment and progress, enhancing their understanding and ability to manage their condition effectively.
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Glucose Level Monitoring
This web and mobile-based diabetes management software provides a personalized program for patients having different diabetes types to help them track and manage their diabetes journey and reduce the amount of risk that they are exposed to.
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Diet Planning
Based on each patient's health records, this diabetes tracking app creates a comprehensive diabetes program considering the unique medical conditions, lifestyle habits, and nutritional needs of each patient.
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Doctor Consultation and Appointment System
The platform provides an individualized education program that includes written and video content. It's designed to explain every aspect of the patient's medical treatment and progress, enhancing their understanding and ability to manage their condition effectively.
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Medication Search and Purchase
This web and mobile-based diabetes management software provides a personalized program for patients having different diabetes types to help them track and manage their diabetes journey and reduce the amount of risk that they are exposed to.
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Reminder System
Based on each patient's health records, this diabetes tracking app creates a comprehensive diabetes program considering the unique medical conditions, lifestyle habits, and nutritional needs of each patient.
The team behind the project
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Client team
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Delivery Manager
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1
Project Manager
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4
Developers
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1
DevOps
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1
Business Analyst
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1
Designer
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1
Quality Assurance Engineer
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Tech stack
Swift and Objective-C were employed for iOS app development, bringing together speed, safety, and extensive library support. The Android version was developed with Kotlin, renowned for its efficiency and interoperability with Java.
For the web front, we used Javascript for its capacity to create interactive experiences. On the back end, Node.js was selected for efficiently handling concurrent requests, which is essential for a health application serving multiple users simultaneously.
We used PostgreSQL as the database management system, favoring its advanced features for managing structured and unstructured data. The platform was hosted on AWS (Amazon Web Services) for its reliable, scalable, and cost-effective cloud computing solutions.
Finally, we incorporated VidRTC, Softermii's video conferencing engine, to facilitate secure, high-quality video consultations.
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Swift
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Kotlin
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Javascript
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Node.js
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Objective-C
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AWS
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PostgreSQL
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VidRTC
Testimonials
Softermii has a hard commitment towards the project delivery on time without any delay.
We ended up by having a very attractive product that can compete with any other virtual platform.
Softermii are great with time management and produce high-quality work.
Because of how satisfied we've been with their work on this project, we're exploring bringing them in on a new project as well.
They were really on top of everything.
They know how important my timelines were and they made sure that they're dead to them and got everything done quickly.
The team is really flexible with picking up urgent bugs.
I found that is a really good working relationship in that sense that the prices are very reasonable and they are accessible even over the weekend.
Softermii delivered a technically sophisticated app.
It integrates multi-party video conferences with social media dynamics. These guys proven to be a professional, reliable, and effective partner.
I would highly recommend Softermii for any programming needs.
I am consistently impressed by the quality of the work and team effort brought forth by everyone that we've worked with.
Excellent programming skills and timely delivery.
They were able to take our poorly documented description and deliver a world-class app.
They delivered amazing results and worked through holidays to make sure I could deliver on the project deadline.
The results were consistently top quality and the devs are friendly and responsive.
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