How to Develop a Healthcare Staffing Platform like ShiftKey?

How to Develop a Healthcare Staffing Platform like ShiftKey?

07 July 2023 • 16 min read

Healthcare staffing software solutions have become indispensable in the healthcare industry. They connect professionals with facilities and improve workforce management. According to industry statistics, the global medical scheduling software market is projected to reach a value of $839.5 million by 2028 from USD 442.4 million in 2023, growing at a rate of 13.67% each year. Healthcare staffing platforms are here to stay and play a vital role in the future of healthcare.

One exemplary platform that has made significant strides in the industry is ShiftKey. Why is it such a popular app? It's all about the significance of flexibility and autonomy in modern healthcare staffing. Learning from its achievements, we will discuss the important details to succeed in this dynamic industry.

This article explores development stages, key features, and real-world case studies of nurse scheduling platforms. We will also draw from Softermii's expertise and introduce our own solution, the Locum App. With this knowledge, you can build a healthcare staffing solution like ShiftKey and tap into the growing market demand.

Healthcare staffing platform development

Developing a Healthcare Staffing Platform like ShiftKey

A ShiftKey platform connects a hospital needing professionals with qualified individuals seeking opportunities. It serves as a direct link between healthcare professionals and facilities, emphasizing flexibility. With ShiftKey, travel nurses and other healthcare professionals can choose their shifts. This feature gives them a flexible work schedule that suits their needs. It also helps healthcare facilities that need staffing for irregular or last-minute shifts. Here are the key stages in the healthcare mobile app development process:

Make a Research

To build a healthcare staffing software platform, start with thorough market research. This way, you will understand the target audience and their needs, including the healthcare professionals seeking employment and the healthcare providers needing staff.

Find out if healthcare professionals are struggling to find suitable job openings. Learn more about the issues providers deal with, including high turnover and costly recruitment. Detailed audience research will help create an effective platform to address these issues.

Market analysis is crucial to assess the demand for a healthcare staffing platform. Study existing platforms and identify their strengths and weaknesses. Are there any market gaps you can fill? Consider the potential for your platform in specific locations or healthcare sectors that current solutions may underserve.

Plan Development Process

After completing the research phase, the next step is defining the project scope. It involves identifying desired features, target audience, and platform goals. For example, if research indicates a strong need for flexible scheduling in temporary healthcare staffing, this becomes a primary feature.

The planning phase follows research and requires a clear understanding of the platform's scope. Gathering requirements involves decisions on functionality, design, and user experience. Collaborating with stakeholders helps create a detailed project brief or roadmap. This document guides the development process, ensuring clarity and comprehensiveness.

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Development Process

After planning, it's time to move into development. In this phase, you'll translate your identified requirements into functional specifications. It involves creating detailed user stories that outline how different types of users will interact with the platform.

At the same time, you need to create wireframes and design mockups. Wireframes provide a basic structure of the platform's layout, and mockups give a more detailed visual of the interface. They are essential for understanding the platform's appearance and functionality before coding begins.

Testing, Deployment, and Launch

Before deploying and creating staffing software for healthcare, thorough testing is essential. It includes a range of testing methods, from unit and integration tests to usability and security ones.

Thorough testing ensures the platform operates seamlessly, providing an intuitive, user-friendly experience. Given the sensitive data involved, robust security testing is crucial to prevent breaches.

The platform is ready for deployment and launch following a successful testing phase. It marks the beginning of the platform's impact on healthcare staffing.

Following these steps increases the chances to build a healthcare staffing software that meets user needs and contributes to improved healthcare service delivery.

The Main Healthcare Staffing Platform Features

When creating a healthcare staffing marketplace, include features that address the industry's unique needs. They bring a transformative change in how healthcare professionals find jobs and facilities handle staffing, resulting in improved patient care. Here are key features that a custom healthcare staffing solution should have:

Shift Scheduling and Management

Custom healthcare staffing solution

Efficient shift scheduling and management are pivotal in healthcare facilities. It not only ensures optimal resource allocation but also impacts patient care quality. An effectively managed schedule can help prevent understaffing or overstaffing. It results in reduced labor costs and mitigation of burnout among healthcare professionals. Hence, your staffing platform should include an intuitive and robust shift scheduling feature. It should allow seamless creation, management, and modification of shifts.

Job Posting and Search

Build a healthcare staffing software

A healthcare staffing platform has to connect medical facilities with qualified professionals. A streamlined job posting and the search feature are must-haves. It allows healthcare facilities to post job vacancies with detailed descriptions and requirements. On the flip side, it provides healthcare professionals with a comprehensive search functionality. This way, they can find jobs based on their qualifications, preferences, and availability.

Communication and Messaging

Creating staffing software for healthcare

Seamless coordination and collaboration between healthcare facilities and professionals hinge on effective communication. Incorporating messaging functionality within the platform can ease real-time communication. This way, it also streamlines information exchange and enhances user experience. Is it discussing shift changes, clarifying job responsibilities, or addressing concerns? Integrated communication tools can simplify all these interactions.

Credential Verification and Compliance

Healthcare staffing management software development

Trust and safety are essential in healthcare. Make sure to have a feature that verifies the credentials of healthcare professionals and ensures compliance with industry regulations and standards. The platform can increase trust among users and enhance patient safety. It also eases the burden of credential checking from healthcare facilities. This way, the medical staff may free up their time to focus on patient care.

Analytics and Reporting

Data-driven decision-making is key to enhancing efficiency while healthcare staffing platform development. An analytics and reporting feature can provide insights into the platform's performance. You can discover the efficacy of job postings and the success rate of matches. These insights can help healthcare facilities make informed decisions and improve their processes. The platform can help healthcare facilities identify staffing patterns and predict future needs. It can also track costs and enhance the quality of care they provide.

Case Studies and Success Stories

Now, it's time to delve into real-world examples of successful healthcare staffing platforms. This section uncovers valuable lessons from industry leaders that can inspire and guide you in the custom nurse staffing platform development process. So, let's explore these case studies and success stories together!

Locum App: The Power of a Niche Focus

Build a healthcare staffing solution like Shiftkey

Locum App by Softermii has made a name by focusing on a specific niche: connecting pharmacists with hiring facilities. The platform allows pharmacies to choose their staff and locums to set their schedules. They have succeeded in the healthcare staffing platform market by addressing this niche's unique needs and challenges.

Locum empowers pharmacies and locums with a user-friendly platform, saving them time, effort, and money. The success of the Locum App highlights the potential benefits of a niche focus. If you plan to build a nurse scheduling platform, consider identifying a niche where you can excel.

Medely: Prioritizing Simplicity and User Experience

Healthcare staffing software solutions

Medely has tapped into the gig economy model, offering on-demand healthcare staffing. It allows healthcare professionals to pick up per-diem shifts and short-term assignments. In the meantime, healthcare facilities can fill short-term staffing gaps. The platform has a pretty straightforward design and intuitive user interface. It can allow users to navigate and find jobs with ease.

Medley also makes the process of applying for jobs quick and simple. By reducing the time and effort required for nursing professionals to apply, they've attracted a large user base. The lesson from Medely is the importance of a user-centric design. An intuitive interface and a simple application process can enhance user experience and attract more users to your platform.

Trusted Health: Focusing on Transparency and Support

Nurse staffing platform development

Trusted Health has stood out by combining technology with a personal touch. The platform automates the matching process between travel nurses and job postings. Trusted Health also assigns a Nurse Advocate to each professional. This advocate offers career advice, help with licenses, and more.

Moreover, Trusted Health displays full job details, including pay, upfront. Healthcare professionals are often used to dealing with confusing payment systems and intermediaries. That's why the transparency offered by Trusted Health has resonated so much with them. 

The technology and personalized support combination have been integral to Trusted Health's success. It underlines the importance of maintaining a human element, especially in an industry as personal as healthcare.

Aya Healthcare: Embracing a Holistic Approach

Build a nurse scheduling platform

Aya Healthcare stands out in the healthcare staffing industry by adopting a more holistic approach. Besides staffing, they also manage entire workforces, handle administrative tasks, and offer consulting. With its vast database and wide range of offerings, Aya Healthcare has become a one-stop shop for many healthcare facilities.

The success of Aya Healthcare lies in its all-encompassing approach. Other platforms can learn from this by considering services that complement their core offerings. This way, they can create a complete solution for healthcare facilities.


Healthcare staffing platform development requires careful planning and understanding of the needs of healthcare professionals and facilities. Start by researching the market to identify gaps and opportunities. Plan the project scope and features, keeping in mind essential elements like shift scheduling, job posting, communication tools, credential verification, and analytics.

The stories of ShiftKey, Locum App, Medely, Trusted Health, and Aya Healthcare highlight different strategies for thriving in the industry. Consider focusing on a niche, prioritizing simplicity and user experience, and embracing transparency. 

Collaborating with experienced providers, such as Softermii, can benefit your healthcare staffing management software development process. We know how to create an online staffing platform to meet your business requirements. Moreover, we can offer valuable insights and support during your development journey.

Want to create a platform that improves workforce management and enhances patient care? Contact us to transform the healthcare staffing landscape for the better. Embrace the challenge and make a positive impact on the healthcare staffing landscape.

Frequently Asked Questions

How can a healthcare staffing platform help with compliance and regulatory requirements?

A well-designed healthcare staffing platform automates the verification of healthcare professionals' credentials, licenses, and certifications. It also tracks training and recertification, sending reminders when they are due. It maintains detailed records for audits requested by regulatory bodies.

Can I integrate the healthcare staffing platform with other systems in my organization?

Yes, you can integrate it with other systems used in your organization. They include electronic health records (EHRs), HR system, payroll system, and more. The specific integration capabilities may vary, so discuss this requirement with the platform provider for smooth data flow between systems.

What level of customer support is available for users of the healthcare staffing platform?

The level of customer support available varies among platform providers. But, most offer different support options like email, phone, and live chat. They may also provide FAQs, user manuals, and tutorials. Some even offer dedicated account managers or customer success representatives for personalized help. It's important to confirm the level of customer support during platform selection to ensure it meets your organization's needs.

What are the potential revenue streams for a healthcare staffing platform?

Revenue streams for a healthcare staffing platform can include:

  • subscription fees for healthcare facilities;
  • transaction fees for successful job placements;
  • premium features or upgrades for professionals;
  • advertising partnerships with relevant healthcare organizations or vendors.

Analyze the market and consider a pricing model that aligns with the platform's value proposition and target audience.

How can I attract healthcare professionals and facilities to my staffing platform?

To attract healthcare professionals, you should provide features that meet their needs. Offer flexible scheduling, an easy-to-use job search function, and transparent communication options. For healthcare facilities, highlight the advantages of cost-effective staffing, efficient scheduling, and simplified processes. Marketing efforts can also attract users to your platform.

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