IoT for Smart Banking and Finance: Use Cases, Benefits and Challenges

IoT for Smart Banking and Finance: Use Cases, Benefits and Challenges

05 July 2023 • 13 min read

The rapid advancement of technology has revolutionized our lives and business practices. The Internet of Things has emerged as a game-changer among transformative innovations. The use of IoT in financial services holds immense promise in this sphere, offering new possibilities for enhanced customer experiences, streamlined operations, and data-driven decision-making.

According to industry stats, from 2023 to 2029, the IoT market is expected to experience a compound annual growth rate (CAGR) of 50.1%. This robust growth rate will catapult the market value to an impressive $3.09 billion by 2030.

By examining real-world examples and industry trends, we uncover the possibilities IoT brings to smart banking and finance. IoT offers innovative services like context-aware payments and remote check deposits. Yet, adopting IoT can challenge data privacy, system complexity, and workforce adaptation. In this article, we explore the benefits of IoT in banking and finance while highlighting the considerations for successful implementation in the industry.

At Softermii, we understand the evolving needs of the financial sector and have leveraged our expertise to create impactful fintech solutions. Our team has a proven track record of developing cutting-edge financial apps like Expedipay and SmartStart. Our experience developing advanced applications demonstrates our commitment to driving innovation and delivering exceptional results in banking and finance.

IoT for finance

Why Use IoT for Smart Banking?

The Internet of Things is revolutionizing various sectors, and banking is no exception. But why use IoT for finance? Here are a few reasons:

Improved Customer Experience. IoT connects devices and systems to create a better customer experience. Smart ATMs, mobile banking apps, and wearables can make banking easier and more personalized. With IoT, banks can gather data on customers' preferences and offer customized financial products.

Enhanced Security. IoT can make banking safer and protect customer information. With devices like smartphones and smartwatches, biometric authentication adds an extra layer of security to transactions and account access. Additionally, advanced IoT algorithms can analyze transaction patterns in real time. Thus they can detect and alert potential fraudulent activities.

Operational Efficiency. IoT can optimize various banking operations, resulting in time and cost savings. Banks can use smart devices to automate tasks, track assets, and monitor infrastructure. With IoT, predictive maintenance keeps banking hardware like ATMs and servers operating efficiently. It results in reducing downtime and service disruption.

Data-Driven Decision Making. IoT devices produce a lot of data that banks can use for smart decision-making. Banks can uncover fintech trends, predict market changes, and understand customer behaviors with analytics and AI. It can enhance product development, risk management, and overall business strategies.

Innovative Services and Products. IoT opens up avenues for banks to offer innovative services. Examples include context-aware payment options, remote mobile check deposits, and insurance premiums based on real-time data like driving habits. IoT can also lead to the creation of digital-only banks, shaking up traditional banking and making the financial sector more accessible to everyone.

Use Cases of IoT in Smart Banking and Finance

Understanding the potential impact of the technology on the financial industry is best achieved by delving into specific IoT use cases in banking. Here are a few prominent ways in which IoT is being implemented in the industry:

IoT-based Payment. IoT is changing how we make payments. Contactless payments are becoming popular, and devices like smartphones, smartwatches, and wearables make transactions easy. For example, you can use a smartwatch to pay at a store, eliminating the need for cash or cards. IoT also supports in-car payments, allowing you to pay for gas or food without getting out of your car.

IoT use cases in banking

Customer Service. Customer service in banking is becoming more personalized and proactive thanks to IoT. Smart devices and sensors collect and analyze customer data in real time. This information can help banks to offer personalized financial advice and offers. For instance, banking apps can notify customers about investment opportunities, savings options, or suspicious activities. IoT also improves customer service at physical bank branches. By using beacon technology, banks can identify when a customer enters a branch and immediately provide them with personalized service.

Enhanced Security. IoT is vital for boosting security in banking and finance. Biometric sensors in devices like smartphones ensure secure access to banking apps and transactions. Banks can also use IoT to monitor real-time transaction data to identify unusual patterns and detect potential fraud. Additionally, IoT-connected video surveillance systems in bank branches improve physical security by monitoring suspicious activities.

Auditing. Auditing in banks is usually a time-consuming and labor-intensive task. Yet, with the integration of IoT, this process can be significantly streamlined. IoT devices automate data gathering, reducing human errors and making auditing faster. Banks can also use IoT data to track and audit their internal processes, regulatory compliance, and risk management.

Benefits of IoT Adoption in Banking

Banks and finance are embracing the digital age, and the IoT plays a significant role in this change. Let's delve into the core benefits of IoT adoption in banking:

Enhanced Security and Risk Management

IoT strengthens security in banking by combining biometric technology with IoT devices, ensuring secure access to banking apps and transactions. Additionally, IoT assists in accurate credit risk assessment. Real-time data from IoT devices offers detailed information about a customer's lifestyle and financial habits.

Improved Customer Experiences

IoT improves the banking customer experience by offering personalized and convenient services. Smart banking apps provide on-the-go banking, while wearables enable contactless payments. Real-time customer data collected by IoT devices allows banks to offer personalized financial advice and product recommendations. This level of personalization and convenience not only attracts but also retains customers.


Automation in banking has become a reality thanks to IoT. By connecting devices and exchanging real-time data, IoT automates various banking operations. They include everything from routine tasks such as data entry and reporting to more complex processes like loan origination and compliance checks. Automating these tasks improves operational efficiency and accuracy and reduces costs for banks.

Fraud Detection

With the rise in digital transactions, fraud detection, and prevention have become critical in the banking industry. IoT can significantly enhance a bank's fraud detection capabilities. IoT devices analyze real-time transaction data to identify unusual patterns or suspicious activities. Advanced algorithms detect potential fraud, alert relevant parties, and block transactions. This way, IoT algorithms ensure immediate action to prevent fraud.

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Challenges and Considerations of Implementing IoT in Banking and Finance

While IoT offers numerous benefits to banking and finance, its implementation poses challenges. Data security, system complexity, and workflow reorganization are key considerations that must be addressed for successful IoT adoption:

Data Privacy and Security

One of the primary concerns with IoT is data privacy and security. Since IoT devices exchange sensitive financial and personal information, protecting it is crucial. A security breach can result in financial losses and a loss of customer trust. Thus, banks must use strong encryption methods and secure data transmission protocols. It's also crucial to have stringent data privacy regulations when banks implement IoT.

Complexity of the System

The implementation of IoT in finance involves integrating various devices, platforms, and systems. This process results in extra complexity to the existing banking infrastructure. It can pose challenges like system compatibility, management, and maintenance. Banks need technical expertise and resources to effectively manage and maintain these complex IoT systems to succeed.

Reorganization of Workflow

Implementing IoT for finance requires reorganizing workflows and processes. Automation of tasks through IoT may reduce the need for human intervention. This change can cause employee resistance and concerns about job security. Effective change management strategies, including communication, training, and reskilling, are necessary for a smooth transition to IoT-enabled workflows.

Successful IoT Implementations in Banking and Finance

Several financial institutions have successfully integrated IoT technology, demonstrating its potential to transform banking and financial services. Here are a few notable examples:


Mastercard has integrated payment capabilities into various IoT devices. Here are a few examples of their innovative initiatives:

  • Contactless Payments with Coin. Partnered with Coin to enable secure contactless payments through a connected payment card, consolidating multiple cards into one.
  • Smart Refrigerators with Samsung. Collaborated with Samsung to integrate payment capabilities into smart refrigerators. This tool allows users to order groceries and make payments directly from the fridge.
  • IoT-Connected Key Fobs with General Motors. Teamed with GM to develop an IoT-connected key fob that incorporates payment functionality. It enables drivers to make secure payments for services from their vehicles.


Dynamics Wallet Card is the world's first IoT-connected, battery-powered, secure payment card. Clients can use debit, credit, pre-paid, multicurrency, single-use, and loyalty cards on a single card. Its system operates with a simple button press. This setup decreases the risk of fraud and allows for a swift, over-the-air card replacement with a new number account. The "Wallet" sends notifications to the bank with specific details of transactions. They include information about when, where, and how clients have made the payments.


Armis specializes in providing IoT security solutions to businesses, including banks, by offering device identification and regulation within their networks. Their system offers several benefits, such as automatic recognition and disconnection of unregulated devices, quick deployment, seamless integration with existing infrastructure, and agentless monitoring and control capabilities that enable device detection before network connection. These features contribute to improved security and governance for banks, enhancing their ability to manage IoT devices effectively.

Read Also: Key Tips to Successful Financial Literacy App Development

Future Trends and Outlook

IoT for smart banking

As the Internet of Things continues to evolve, its role in banking and finance is set to expand further. Here are some emerging trends and potential future advancements in the industry:

Voice-Enabled Transactions

As smart home devices gain popularity, we can expect voice-enabled transactions to rise. Customers can perform various banking tasks, such as checking balances and making payments, using voice commands.

IoT in Insurance

IoT is set to revolutionize the insurance sector, particularly in auto and health insurance. 'Usage-based insurance' or 'pay as you live' policies will become more prevalent. Insurers will use IoT device data, like fitness trackers and vehicle telematics, to customize premiums according to actual risk data.

AI and IoT

The role of AI in fintech and banking is undeniable. That's why the combination of artificial intelligence and IoT holds vast potential. AI algorithms can use data from IoT devices to gain valuable insights, predict market trends, identify fraud, and provide personalized financial advice. This convergence transforms customer interactions and banking operations.

Blockchain and IoT

Combining blockchain and IoT can offer enhanced security and trust in financial transactions. It reduces fraud, makes transactions faster, and simplifies auditing in banking and finance.

IoT-Enabled Lending

The future may see IoT playing a significant role in lending. Analyzing real-time IoT data helps lenders to assess credit risk and to offer personalized interest rates. For instance, incorporating IoT in real estate enables lenders to access valuable data on property conditions and market trends, enhancing mortgage lending decisions. This process enables more flexible lending processes that better reflect a customer's financial status.


The potential of IoT for smart banking and finance industry is undeniable. As we have explored IoT's diverse use cases, benefits, and challenges in smart banking and finance, it becomes clear that embracing this technology can unlock a world of opportunities.

As forward-thinking organizations strive to stay ahead in the digital age, exploring the benefits of IoT adoption becomes imperative. By adopting IoT solutions, financial institutions can stay ahead of the curve, offering innovative services and gaining a competitive edge. Whether it's leveraging IoT for personalized experiences, optimizing operations, or improving risk management, the potential for growth and efficiency is vast.

If you want to explore IoT adoption in your organization, consider contacting the experienced team at Softermii for fintech app development services. Our expertise can help you harness the power of IoT and transform your banking and finance services for the digital age. Embrace the future of banking with IoT and unlock a world of possibilities.

Contact the Softermii team today to embark on your IoT journey and revolutionize how you do business in the financial sector.

Frequently Asked Questions

How does IoT enable personalized banking experiences for customers?

Banks can collect real-time customer data from various devices and sensors with IoT. They can offer personalized financial advice, customized product recommendations, and tailored offers. IoT-powered devices, such as wearables and smart banking apps, enable convenient and personalized banking experiences.

How can banks ensure the security of IoT devices and networks in their operations?

Banks can ensure the security of IoT devices and networks by implementing robust encryption methods, secure data transmission protocols, and strict data privacy regulations. They can also adopt advanced authentication measures and continuously monitor for potential security breaches.

What regulatory and compliance considerations should financial institutions consider when implementing IoT?

When implementing IoT, financial institutions should consider the following regulatory and compliance aspects:

  • Data Protection Regulations. They must ensure that all data collected, stored, and shared through IoT devices complies with regulations like GDPR, CCPA, and other relevant local data privacy laws.
  • Cybersecurity Standards. Financial institutions should adhere to industry-specific cybersecurity standards, such as the Payment Card Industry Data Security Standard (PCI DSS), to ensure secure data transmission and prevent breaches.
  • Regulatory Reporting. Companies should be prepared for regulatory reporting requirements that may arise due to the vast amount of data generated by IoT devices.
  • Third-party Vendor Compliance. If IoT services are outsourced, financial institutions must ensure that these third-party vendors comply with all necessary regulations.

How can banks address the complexity of integrating IoT into their existing infrastructure?

Banks can address the complexity of integrating IoT into their existing infrastructure by:

  • Working with IoT experts to navigate technical issues.
  • Implementing IoT gradually to avoid disrupting existing systems.
  • Staff training to manage new technologies effectively.
  • Investing in Interoperable Software that fits seamlessly into current infrastructure.

The goal should be to enhance efficiency and customer experience without disrupting current services.

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