Medical Manager Software: Features To Look For

04 September 2020 • 11 min read
Medical Manager Software: Features To Look For
Slava Vaniukov
Written by Slava Vaniukov
Co-Founder and CEO at Softermii

Technology is an integral part of virtually every industry in the 21st century. The healthcare sector is no exception and medical manager software applications are widely used in many areas to deliver patient care and handle supporting administrative tasks. 

We are going to look at some of the best medical practice management software solutions available to healthcare practitioners and organizations to investigate the reasons for their popularity and how to choose the best one for your practice.


Why Software Solutions are Important in Healthcare

The top priority of all healthcare facilities and the professionals who staff them is to provide the best possible care to their patients. 

Medical practice management software can be instrumental for directly providing care as well as streamlining the myriad of tasks that are associated with delivering quality healthcare. From patient interaction to back-office procedures such as billing, the healthcare industry is adopting technological solutions to improve services.

The healthcare field offers many opportunities for software development teams to address the needs of doctors, nurses, patients, and administrators. It is estimated that the global healthcare IT market will grow to $392 billion by 2024 with a yearly growth of over 15%. While the healthcare IT market by countries is predicted to grow the most in the USA according to Global Market Insights.

healthcare management software features

The large potential audience for new software makes the design decisions of the development teams vitally important. Including the right feature-set for the health solutions can be the differentiating factor between an application that enjoys wide popularity and one that winds up on the scrap heap of discarded programs. That’s not the ideal outcome for your development efforts.

Healthcare professionals often work in a fast-paced and fluid environment that demands flexibility and efficient time management. They need different types of medical software tools that can address the complexity and reduce the time spent in delivering patient care. 

Patients also stand to benefit from these software solutions as they gain a better and more streamlined experience when visiting a provider. They can also take advantage of electronically furnished healthcare information that was previously difficult to obtain.

Summing up, here is AMA research on digital health tools usage increase during the last years that proves that medical software is a must as for physicians as well for patients. 

use of digital tools in healthcare.

Important Medical Practice Management Software Features

Whether you are a small doctor’s office or the IT manager of a large healthcare facility, robust and secure medical manager software will increase the efficiency of your work and add value for your patients. But when choosing any kind of healthcare office management or medical software you need to understand what set of features you need the most in it. 

So, let’s discuss the most critical features for healthcare providers and patients in any medical platform as well as for developers to consider when designing applications for the healthcare sector. 


Patient Registration Management

The initial contact with a patient offers the perfect opportunity to introduce them to a healthcare facility’s software solutions. Using tablets instead of paper forms enables patients to register directly into an electronic database that will facilitate many of the other activities that revolve around providing healthcare.  

Besides that, if you’re going to build a mobile healthcare app, you can add options to register via social media accounts that is much convenient to do on the go as our engineers do for MedrealTime project.

Other specific information that should be gathered at patient registration includes:

  • Personal details such as name, address, and contact information;
  • Medical history;
  • Current medications;
  • Insurance coverage information;
  • Payment options.

Having this information in digital form makes it easier to be used in other ways throughout the healthcare system as it can be easily reached by clinics, doctors, insurance, pharmacists when it needs. 

Moreover, the registration functionality might be faster added to your existing or new one software with registration medical API integration

It also removes the paper clutter and reliance on physical records that can be lost or destroyed. Time previously spent on organizing files of records can be spent more productively on other tasks. 

Here is an example of how the patient’s profile might look right after user registration that our developers built for the HIPAA telemedicine platform.

healthcare management software features - patient details dashboard

Online Patient Portal

Closely aligned with electronic patient registration is the concept of an online patient portal. Creating this type of system allows patients to access and modify their health data from a secure Internet connection. It empowers patients with control over their health records and lets them update information as insurance or payment details change. They can perform these functions without the need to engage healthcare administrators, saving the providers time and money. 

An online patient portal also offers consumers the ability to view more information than just in the user dashboard. There can be dashboards regarding various aspects of their healthcare history including recent visits, medications, and billing issues. The key to a robust online portal is that it is easy to use for non-technical users and maintains the privacy and security of patient information. 

For example, the patient portal we developed for telemedicine platform allows user to see the lists of his or her appointments, doctors profile, notes, history, billing, or to add own notes regarding doctor or appointment. 

medical management software features - patient portal


Electronic Patient Charts

Electronic patient charts, also known as electronic health records (EHRs), have been widely adopted by healthcare providers. The global EHR market is expected to top $37 billion by 2025. Growth in the acceptance of this technology is due to the many benefits that EHRs provide.

Digital patient information is more easily accessed by various healthcare entities and facilities than paper records. The collected data can be used by other related applications for multiple reasons. It can be easily visualized for analysis of the patient population, research on some trends, or clinic data.

clinical reports dasboard

Searching digital records saves time when compared to using physical files and the data is more secure and not subject to being lost or misplaced. Reduction in storage space and human errors are additional benefits of using EHRs.

You may find interesting articles on how to implement VR, Artificial Intelligence, and Blockchain in healthcare.

Scheduling Doctor’s Appointments and Reminders

According to Google and Complete Hospital study, 21% of patients are booking a visit with doctors via computer or mobile app/browser. Moreover, this number increasing rapidly making doctors’ appointments booking apps on top of popularity.

So when you are looking to find the best medical manger software make sure there is the ability to schedule appointments and generate patient reminders. Finding an acceptable time for a patient visit to a healthcare facility is streamlined by using a computerized scheduling application. 

Drag and drop capabilities, a variety of viewing options, and the ability to generate scheduling reports are all useful components that should be built into the scheduling portion of medical management software. 

doctor appointment booking software

Once an appointment has been entered into the system, there is no need for the administrative staff to followup with patients as automated reminders will keep them informed. If a cancellation is required, patients can cancel remotely with the facility being notified so the time slot can be filled with another customer. This feature will save time by cutting down administrative tasks and minimizing missed appointments and the associated costs to healthcare providers. 


Billing and Payment Processing

While perhaps not the most interesting aspect of running a healthcare business, getting paid is vitally important. Medical manager billing software can help improve the accuracy and security of financial transactions to the benefit of patients and providers and other parties as insurance and pharmacies

These systems can verify patient billing information and allow electronic payments through secure Internet connections fully automatically. But the one aspect you need to ensure the transferred payment data is sending encrypted. Hopefully, today it can be done with robust encryption protocols or blockchain technologies.

Sending payment reminders and generating reports on delinquent bills are facilitated with an electronic billing system. Administrators can concentrate on the records that demand attention without the overhead of manually reconciling the billing process. 


A Secure Messaging System

The ability to conduct secure conversations between patients and providers is an important feature of healthcare management information systems. This importance has been highlighted by the appeal of telemedicine platforms due to the COVID-19 pandemic. Even without the presence of the virus, virtualized interaction has several benefits.

video conferencing and messaging

Read a full guide on video conferencing app coding.

Patients are empowered with the capability to ask questions of their providers at any time with the convenience of using a mobile device. This is often preferred over holding on the phone to obtain a verbal answer or waiting for a return call. 

But when adding messaging or video conferencing functionality you should ensure it is secure and safe and all the transferred data is encrypted according to your country’s legal regulations.



As you can see from the medical management software features is a truly meaningful solution for automation of your clinic’s office tasks, providing better treatment and patient care. Healthcare as an industry will never become obsolete and eventually touches everyone in the world. 

Building or choosing the right medical software is a really challenging process. While including the right feature set is the first step toward developing a viable solution for your practice or entire healthcare field. 

The inclusion of the innovative feature into your healthcare management software allows doctors, nurses, and administrators to use the product in the most efficient way and help your solution stand out from the competition. 

Besides, if after reading you have some questions, let us know about them and our healthcare developers get back to you with the best solution for your needs.

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